Overview
At Dainty Canvas®, we take pride in offering high-quality,
handcrafted products made primarily on demand. We want you to be completely
satisfied with your purchase. Our return policy is designed to provide clarity
and assurance, ensuring a smooth and fair process for all our customers.
Eligibility for
Returns
Non-Personalized
Items:
Non-personalized items may be returned within 3 days of
receipt.
Items must be in their original condition, unused, and in
the original packaging.
Personalized and
Custom-Made Items:
Due to the bespoke nature of these products, returns are
generally not accepted unless there is a defect or error in the order.
Return Process
Inspection:
Upon receiving your return request, we will inspect the
items to ensure they meet the eligibility criteria.
Approval:
If the return is approved, we will provide you with
instructions on how to return the item.
Refunds and Exchanges:
Once the item is received and inspected, we will process
your refund or exchange. Refunds will be issued to the original payment method
within 7 business days.
Return Shipping
Customer
Responsibility:
The customer is responsible for the return shipping costs unless
the return is due to a defect or error on our part.
Original Shipping
Costs:
Original shipping costs are non-refundable.
Damaged or Defective
Items
If you receive a damaged or defective item, please contact
us within 3 days of receipt. We will arrange for a replacement or refund,
including return shipping costs.
How to Initiate a
Return
To initiate a return, please contact our customer service
team at support.daintycanvas.online with your order number and details of the
product you wish to return. We will guide you through the process.
Contact Us
For any questions regarding our return policy, please
contact us at:
Email:
support.daintycanvas.online
Phone:
+91-7017931157
Address: 83/58
Malviya Road Laxman Chowk Dehradun UK India
Thank you for choosing Dainty Canvas®. Your satisfaction is
our priority.